BMZ CENTRAL SERVICE

+49 6188 – 9956 9833

ESS - ENERGY STORAGE SYSTEMS

BMZ ESS

bmz drive systems

E-bikes, batteries & more

BMZ CENTRAL SERVICE

Customer satisfaction in focus

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BMZ CENTRAL SERVICE

CUSTOMER SATISFACTION IN FOCUS

 

The name BMZ stands for the highest level of sustainability with its innovative, high-quality products and after-sales service.

In order to be able to accompany customers throughout the entire useful life of a product, BMZ Central Service offers highly trained technicians and specialists with many years of experience in service management.

View of 2018: Digitization with a new ticket system for BMZ customers

In 2018, the BMZ Group will restructure the processes in Central Service and optimize them through digitization. The building of the Central Service in Germany is being rebuilt.

Telephone support

Mondays to Fridays from 08:00 to 16:00

From May to September: Mondays to Fridays from 08:00 to 18:00

General Affairs E-Bike:
Service number: +49 6188 - 9956 9833


Power Systems:
Service number: +49 6188 – 9956 9833


Drive Systems:
Service number: +49 6188 – 9956 680


Derby - merchant:
Service number: +49 6188 – 9956 9832


ZEG – merchant:
Service number: +49 6188 – 9956 9833


SCOTT – merchant:
Service number: +49 6188 – 9956 680


ESS Energy Storage:
Service number: +49 6188 – 9956 9830


Recycling
Service number: +49 6188 – 9956 9833

 

Your benefits at a glance:

  • Europe-wide service in many languages
  • BMZ offers worldwide support, a 24-hour hotline
  • Long availability of original parts
  • Free service hotlineTelephone support
  • Support via ticket system
  • Extended accessibility during the e-bike season
  • Lend batteries
  • Dealer support on site ...more

Support via ticket system

7 to 24 o'clock via ticket system for every call and every e-mail. The advantage of the ticket system for the customer is that he is not connected to an answering machine, but a confirmation with input and reference number to which he can refer. The service network is also to be expanded in Austria, Scandinavia, Poland and Eastern Europe, the USA and Australia / New Zealand. Instructions ticket system

BMZ Service in Europe

Due to increasing demand in the e-bike market, the BMZ Group will expand its e-bike service in Europe and other countries. BMZ will work with selected dealers in Switzerland, Italy, Spain, Benelux, England and France to build a new service concept for its customers. BMZ Service Points